Privacy policy

Privacy Policy

Effective Date: November 2025
Website: https://dropstoresa.co.za
Business Name: DropStore
Email: sa.dropstore@gmail.com
Phone: +27 72 397 9430

1. Introduction

DropStore (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect the personal information of anyone who visits our website, purchases a store or course, or interacts with our services.

By using our website or making a purchase, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

When you make a purchase, contact us, or sign up for our course, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing or delivery address

  • Payment details (securely processed by Yoco, PayFast, Paystack, or Shopify Payments)

b. Non-Personal Information

We automatically collect non-identifiable information such as:

  • Browser type, device, and operating system

  • IP address and location data

  • Pages viewed and time spent on our website

  • Traffic source (e.g., TikTok, Meta, Google, etc.)

3. How We Use Your Information

Your information helps us deliver the best possible service. We use it to:

  • Process and confirm your store or course order

  • Send account details, updates, or delivery information

  • Provide customer support and respond to messages

  • Improve our website, services, and marketing performance

  • Send optional promotional or educational emails (you can unsubscribe anytime)

We only collect and use your data for legitimate business purposes in line with POPIA (South Africa) and GDPR (EU) standards.

4. How We Protect Your Information

Your data security is our priority.
We use SSL encryption, secure hosting, and verified third-party payment gateways to keep your information safe.
All payments are handled through Yoco, PayFast, Paystack, or Shopify Payments — DropStore never stores or has direct access to your credit or debit card details.

Access to customer information is restricted to authorized staff who handle it confidentially and securely.

5. Sharing of Information

We never sell or rent your personal data.
We may share limited information only when necessary to:

  • Process payments through trusted gateways (Yoco, PayFast, Paystack)

  • Deliver online services or store access (Shopify, Google, Meta)

  • Comply with South African laws or legal requests

All third-party partners are required to protect your information and use it only for its intended purpose.

6. Cookies and Tracking

Our website uses cookies to:

  • Improve user experience

  • Analyze website performance

  • Personalize content and ads

You can disable cookies in your browser settings, but some website features may not function properly without them.

7. Your Rights

Under POPIA and GDPR, you have the right to:

  • Access and request a copy of the personal data we hold

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Object to or restrict certain data processing activities

To exercise any of these rights, please contact us at sa.dropstore@gmail.com or +27 72 397 9430.

8. Data Retention

We keep your information only as long as necessary to provide our services, meet legal obligations, or resolve disputes.
When no longer needed, your data is safely deleted or anonymized.

9. Third-Party Links

Our website may include links to external services such as Shopify, YouTube, TikTok, or Meta.
We are not responsible for the privacy practices or content of those sites and encourage you to review their individual privacy policies.

10. Updates to This Policy

DropStore may update this Privacy Policy periodically to reflect changes in laws or our practices.
Any updates will be posted on this page with the new effective date. Continued use of our website means you accept the updated terms.

11. Contact Us

If you have any questions, requests, or privacy concerns, you can reach us at:

Email: sa.dropstore@gmail.com
Phone: +27 72 397 9430
Website: https://dropstoresa.co.za